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Auxilary Aids & Services

For information about the availability of beneficiary auxiliary aids and services, please call our Beneficiary Contact Center at 800-833-4455.

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Railroad Medicare Beneficiaries
More Ways Palmetto GBA Railroad Medicare Can Help

Palmetto GBA Railroad Medicare offers expanded services to Railroad Medicare beneficiaries.

When you call our toll free number at 800-833-4455, or TTY at 877-566-3572, we can help you:

  • Order duplicate Medicare Summary Notice’s (MSN’s)
  • Receive education/information on claim denials
  • Obtain claim status information
  • Order replacement cards
  • Report address changes
  • Find contact information for the Railroad Retirement Board (RRB)
  • Receive general information on a variety of covered and non-covered services

These services are also available for Spanish inquiries at 800- 833-4455. Our customer service representatives are available from 8:30 a.m. to 7 p.m. ET.

In addition to our main website, Palmetto GBA/Railroad Medicare is on Facebook. The ‘My RR Medicare’ page allows an interactive forum for you to learn more about your Railroad Medicare benefits. You can click on the following link and from here get to the site: www.facebook.com/myrrmedicare. You will first need to be registered with Facebook to access the site.

As always, it is our pleasure to offer you the highest level of customer service. To provide suggestions on what you would like to see on our Facebook page, please contact us through our email tool located at www.palmettogba.com/rr/me. Click the email tool on the bottom right-side of the page.


 

last updated on 07/01/2015
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